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  • Contact Information

    For General Inquiries and Account Information, email This email address is being protected from spambots. You need JavaScript enabled to view it. .

    For Information on the FIT and microFIT Programs, email This email address is being protected from spambots. You need JavaScript enabled to view it. .

    Hours of Operation
    Customer Service: Monday through Friday - 8:30 a.m. to 4:30 p.m.
    Operations: Monday through Friday - 7:30 a.m. - 4:00 p.m.

    Phone Inquiries
    Direct Line / Auto-Attendant: (519) 337-8201

    1. For emergencies, no power, partial power, or outage information, press 1.
      Emergency and power problem calls will be answered 24 hours per day, 7 days per week.
    2. To reach an employee directly, enter the extension number to by-pass the auto-attendant options.
    3. For a company names directory, press 3.
    4. If you are calling regarding a past due account or a collection notice, please press 4.
    5. Press 5 to speak to a customer service representative regarding:
      • General account information
      • If you are moving
      • Billing inquiries
      • Street and traffic light repairs
      • Tree trimming
      • New construction
      • Service upgrades

    If you do not have a touch-tone phone, stay on the line and you will be connected to a customer service representative.

    Fax Numbers
    Operations & Engineering (519) 332-3878
    Customer Services (519) 344-7303
    Human Resources (519) 344-3016
    Executive Administration (519) 344-6094

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