Hours of Operation
Customer Service: Monday through Friday - 8:30 a.m. to 4:30 p.m.
Operations: Monday through Friday - 7:30 a.m. - 4:00 p.m.
Direct Line / Auto-Attendant:
For emergencies, no power, partial power, or outage information, press 1.
Emergency and power problem calls will be answered 24 hours per day, 7 days per week.
- To reach an employee directly, enter the extension number to by-pass the auto-attendant options.
- For a company names directory, press 3.
- If you are calling regarding a past due account or a collection notice, please press 4.
Press 5 to speak to a customer service representative regarding:
- General account information
- If you are moving
- Billing inquiries
- Street and traffic light repairs
- Tree trimming
- New construction
- Service upgrades
If you do not have a touch-tone phone, stay on the line and you will be connected to a customer service representative.
|Operations & Engineering||(519) 332-3878|
|Customer Services||(519) 344-7303|
|Human Resources||(519) 344-3016|
|Executive Administration||(519) 344-6094|