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  • Call Before You Dig

    Are You Planning to Dig?
    Are you putting in fence post's, planting a tree, excavating for a pool, deck or a new addition? Before you dig, think about what services might be buried in the ground, because...

    What you can't see, can hurt you!
    It's getting pretty crowded underground. There could be gas pipelines, electrical services, telephone and cable TV as well as water and sewer connections. In addition to these types of buried services to your home, there could be distribution networks for utilities that serve your neighbourhood and community. In some cases, such as pipelines and fiber optic cables, they may even be part of a national feeder route.

    What is the risk?
    Damaging underground services can have serious consequences:

    • Personal injury
    • Loss of essential services, creating a safety risk for others
    • Expensive restoration costs and potential legal actions.

    What can you do?
    Contact Ontario One Call Utility notification service at 1-800-400-2255.

    We recommend that you be ready to answer the questions you will be asked, by printing the Homeowner Locate Form from the Ontario One Website and filling in the information before you call. Please have a pen ready when you call as you will be given some information at the end of the call. You should write down this information on your form, for future reference.

    You must provide a minimum of one week's notice from the time you submit your request until the day you plan to begin digging. Otherwise your request will be rejected.

    This is a free service for excavators and homeowners.

    Frequently Asked Questions

    Do I need locates if I am just doing some small landscaping projects?
    Yes, any time you are doing any digging you need to request locates. Underground plant can vary greatly in depth and you can never assume that you are clear to dig in any area.

    Why are cross streets required?
    Ontario One Call's member notification is done through a state-of-the-art mapping system that notifies members on the same block as the dig area. Having the closest streets that intersect the dig street on either side of the dig location ensures that the correct utilities are notified of your intentions to dig.

    Who else do I need to call?
    Ontario One Call is only familiar with its registered members. If you need to know what other utilities could be in your area we recommend contacting your local Municipality or Chamber of Commerce.

    Who do I call to get locate status?
    Ontario One Call does not receive locate status updates from the locators. If you would like to know the status of your request please contact the locating companies directly.

    I already had locates done on my property for a different project, I still have all of my documentation, why can't I just use that information?
    Locates are only valid for 30 days from the time of the locate unless otherwise stated by the locators. Any work done after the locate is expired will be treated in the same manner as work done without a locate request.

    As a homeowner, can I call in to request a locate for my property as well as my neighbors?
    The first thing that you need to know is that as the caller, you would be liable for anything done on the other people's properties. It is recommended that the other property owners call in on their own behalf for their individual locates.

    If you are willing to accept the liability for the accuracy of the information and the addresses are on the same street and the extent of the work information fits on a single ticket, then you can put in a request for multiple locations.

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