In June 2005, the Accessibility for Ontarians with Disabilities Act 2005 received Royal Assent and became law. The new law requires the government to work with the disability community and both the private and public sectors to jointly develop standards to be achieved in stages of five years or less, leading to an accessible Ontario in 20 years. Standards will be set in both the public and private sectors to address the full range of disabilities – including physical, sensory, mental health, developmental and learning. Until these standards are in place, the Ontarians with Disabilities Act, 2001 will remain in effect. Bluewater Power will continue developing and implementing their accessibility plan with the above new law and future development of standards in mind.

Our Commitment to Accessible Customer Service

Personal Assistance

Your guide dog, service animal or support person are welcome to accompany you on Bluewater Power premises to help you access our services.

Alternative Formats

If you need our publications in a different format, just ask – our staff will be happy to help you.

Training and Communications

Our staff members are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs.

Notice of Temporary Disruptions

Bluewater Power will give notice of temporary disruptions to services or facilities used by persons with disabilities. Notices will be placed in our facility as well as on the Internet as appropriate and advanced notice will be given where possible.

Accessibility Reports

Under the AODA, organizations must make their Accessibility Reports available to the public. Click here to read Bluewater Power’s Self-Certified Accessibility Report filed with the Government of Ontario on December 19, 2014.


By January 1, 2014, you need to:

  • Create accessibility policies and a multi-year plan
  • Create policies and a multi-year accessibility plan to help you achieve your accessibility goals
  • Tell your employees and customers about your policies
  • Post the multi-year plan on your website in an accessible format

By January 1, 2016, you need to:

  • Make your public information accessible when asked

The basic requirement is to let the public and your employees know that you will make written information and other forms of communication accessible, upon request. You could include a note on your website or promotional materials, create a sign or post a notice on a bulletin board.

Feedback Process

We will inform our customers of the choices available for them to give feedback.
Feedback may be provided:

  • in person
  • by telephone/TTY
  • in writing
  • by email or
  • by any other communication technology as required

If customers with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the one offered, they may request it.