Recently Asked Questions

Click here to see how to pay your Bluewater Power Bill.

If you have a MyAccount profile, you can simply log in and sign up for eBilling. If you do not have a MyAccount profile, you can either email us at or call us at (519) 337-8201 and speak to a Customer Service Representative.

If you have a MyAccount profile, you can simply log in and make changes to your account information. If you do not have a MyAccount profile, you can either email us your account changes to or call us at (519) 337-8201 and speak to a Customer Service Representative.

Customers can enrol in an Equalized Payment Plan by either sending us an email at or by calling us at (519) 337-8201 and speaking to a Customer Service Representative.

Bluewater Power sets the monthly payment amount by looking at your consumption history and electricity usage pattern.

Your monthly payment will be reassessed at six and nine months to ensure it’s in line with your actual electricity usage

You can find your water rates by going to the Water Rates page of the Bluewater Power Website.

You can view your electricity consumption at any time by creating a MyAccount profile. Once you have successfully created an account, you will be able to pull up your consumption history either hourly, daily or monthly.

There are three ways you can apply for the OESP Benefits.

  1. On-line at
  2. In person at the Inn of the Good Shepherd at 115 John St., Sarnia.
  3. Manually fill out the OESP Application Form that can be found at Bluewater Power also has copies of this form for your convenience.

One to two months prior to the end of your eligibility period you will need to reapply for this program. There are two ways to reapply for this program:


Bluewater Power’s MyAccount web portal is a powerful tool that offers you convenience and service whenever you need it. It also allows you to view your account information and consumption history all with just the click of a mouse.

To sign up for MyAccount, you will need a copy of your most recent Bluewater Power Bill as you will be requested to verify information from this past bill to keep your account secure. You will need your Bluewater Power Account #, Last Bill Amount Due and the Meter # associated with your account.

To sign up click here.

Bluewater Power has enlisted Paymentus a third party automated payment services company to accept payments using Visa and MasterCard. You can also make a payment by calling toll free at 1-866-288-4924.

Please Note: Credit cards cannot be used in conjunction with the Pre-Authorized Payment Plan (PAP).

Please Note: If your service has been disconnected or you have received a collection notice, it is important for you to report your credit card payment to us today by calling (519) 337-8201.

(*Important Note: you will be charged a 1.75% fee payable to Paymentus for processing this payment**)

(Please allow 3-6 business days for payments to reach our office)

The residential security deposit will be waived if one of the following conditions is met:

  • The customer provides a letter of reference from the customer’s previous hydro or gas utility in Canada, indicating the customer had a good payment history for at least one year and the account was in the same name.
  • The customer is a past customer of Bluewater Power with a proven good payment history on file.
  • The customer provides a credit check or consents to a credit check (at the customer’s expense) that is satisfactory to Bluewater Power, in its reasonable discretion.
  • A deposit will not be required of an existing residential customer as long as the customer maintains their established record of good payment history. An existing customer may be required to provide a deposit upon the occurrence of events disqualifying them from a good payment history or upon annual review identifying the same.
  • If you are an eligible low-income customer you may request a waiver by providing a low income certification letter from a qualifying agency.

A residential rate class customer will qualify for refund of their security deposit when one consecutive year of good payment history has been achieved.

Making sure our customers have access to electricity is a priority for us. Give us a call and we’ll try and put together a payment program that works for you. Call us at (519) 337-8201 Monday – Friday between 8:30 a.m. – 4:30 p.m. or email us at

Alternatively, you may wish to click here to enroll in Ontario’s Electricity Support Program (OESP) or investigate Ontario’s Low Income Assistance Program (LEAP), by clicking here for more information.

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