Whether you’re planning on putting a new fence in or digging a new pool, before you pick up a shovel, make sure you’ve called the free Ontario One Call service on 1-800-400-2255.
Why do I need to call first?
Whether you’re planning to plant a tree or dig out the space for a pool, it’s important to consider what services and electrical wires might be buried beneath the ground.
Underground, it’s getting pretty crowded. Gas pipelines, electrical services, telephone wires, cable TV, water pipes and sewer connections all run in a complicated, overlapping system beneath the ground. On top of that, there’s also distribution networks that serve your entire neighbour and community.
One false move with your shovel could end up with broken pipes, severed connections (with expensive restoration costs and potential legal actions) or – in the worst cases – shock and risk of personal injury or death.
How do I contact Ontario One Call?
If you’re a homeowner or excavator, you can get in touch with Ontario One Call Utility for free on 1-800-400-2255.
Do I need to prepare anything?
Getting permission to dig from One Call is pretty straightforward, but make sure that you call in advance – you have to provide a minimum of one week’s notice from the time you submit your request until the day you plan to begin digging. If you give less notice, your request will be rejected.
We also recommend that you be ready to answer any questions you will be asked, by printing and completing the One Call Homeowner Locate Form before you call.
It’s also a good idea to have a pen ready when you call as you will be given some information at the end of the call. You should write down this information on your form, for future reference.