If you’re calling to report an emergency, no power, partial power or an outage – call (519) 337-8201 and select option 1.

Calls regarding emergencies and power problems will be answered 24 hours a day, 7 days a week.

Contact Information


(519) 337-8201




Operations & Engineering (519) 332-3878
Customer Services (519) 344-7303
Human Resources (519) 344-3016
Executive Administration (519) 344-6094


855 Confederation St.
P.O. Box 2140
Sarnia, ON
N7T 7L6

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Power Outage Information

Take a look at our our live outage map to see what’s going on in your neighbourhood.

View Live Map

Hours of Operation

Customer Service:
Monday to Friday – 8:30 a.m. to 4:30 p.m.

Monday to Friday – 7:30 a.m. – 4:00 p.m.

Report an Emergency:
Monday to Sunday – 24 hours a day.

Before You Call

Save yourself a bit of time – see whether the information you’re looking for is in our Your Questions Answered section before you pick up the phone.

Learn More

We’ve tried to save you time by answering a whole host of commonly answered questions in as much detail as we can. Hopefully, you’ll be able to find all of the information you need without even needing to pick up the phone.

Of course, if you still can’t find the answer you’re looking for – or would like something explaining in a little more detail – then don’t hesitate to give us a call.