Although most power outages only last for a few moments, in some cases – normally as a result of extreme weather – outages can last for hours or days. Because of this, it makes sense to be prepared for the worst case scenario, just in case.

If you experience an outage, please let us know on (519) 337-8201.

What to do when the power goes off

Determine whether the power failure is limited to your home
If your neighbour’s power is still on, check your own circuit breaker panel or fuse box. When operating a breaker, always face away from the panel.

If your neighbour’s power is off, call Bluewater Power (519) 337-8201.

General power outage advice

  • Leave one light switch on so you know when the power is restored.
  • Only open your freezer or fridge when absolutely necessary. A full freezer will keep food frozen for 24 to 48 hours if the door remains closed.
  • Don’t use barbecues, portable generators, or propane or kerosene heaters indoors. They are for outdoor use where there is proper ventilation.
  • Use proper candle holders; never leave them unattended.

Keep a basic emergency kit ready at all times

Because you never know when a power outage is going to happen, or how long it will last, it’s a good idea to keep a stock of emergency supplies somewhere that you can easily find them in the dark.

Your basic emergency kit should include:

  • Food and water provisions
  • A flashlight and fresh batteries
  • Candles, matches, and candleholders
  • A transistor radio and a non-electric clock
  • Portable stoves, lamps and other camping equipment can be useful. But they should be stored – along with their fuels – in a shed or garage that is separated from the house. Liquid fuels give off combustible vapours and should be kept outside the house at all times. Outdoor and charcoal barbecues should never be used indoors. They are a fire and safety hazard, and can give off deadly carbon monoxide.

(Although they’re very rare, it’s worth noting that during lengthy outages additional supplies may be required.)

How to report an outage

Call us at (519) 337-8201 and press ‘1’ to report an outage using our automated phone system. Be sure to check our online outage map to see if you are already part of a known outage.

Other power outage safety advice

Downed power lines
If you see a downed power line, please call us with the exact location. Keep back a minimum of 10 metres (33 feet) from the wires or anything in contact with them and warn others of the danger. Always assume that the lines are energized and keep yourself safe.

Switch off all appliances and tools
Once the power returns, appliances or tools left on will automatically start up again. In order to stay safe and prevent injury or fire, make sure that all appliances are turned off. They can be turned back on once power returns.

If a power surge follows the start up, it could damage sensitive electronic equipment such as computers, microwaves, and DVRs.

Power can be restored more easily by reducing the load on the electric system.

If you leave your home during the outage make sure your range is turned off and all other heat-producing appliances, such as your iron, are unplugged. This will minimize the risk of fire when power is restored.

What to do when the power is restored

Check to make sure your refrigerator and freezer are back on. Check your freezer guide to determine whether food can be safely refrozen.

Give the electrical system a chance to stabilize. Turn on the most essential appliances first, and wait 10 to 15 minutes before reconnecting the others.

Remember to reset your clocks, automatic timers, and alarms.

Restock your emergency cupboard so the supplies will be there when they are needed again.