Bluewater Power Privacy Policy
Effective Date: December 5, 2025
Introduction
Bluewater Power (“we”, “us”, “our”) is committed to maintaining the accuracy, confidentiality, security and privacy of your personal information. We adhere to the obligations in the Personal Information Protection and Electronic Documents Act and the Municipal Freedom of Information and Protection of Privacy Act, which provide rules governing the collection, use and disclosure of personal information.
In this Privacy Policy, the words “you” and “your” means the individual who uses or applies to use our services and whose personal information is in our possession or control.
This Privacy Policy provides you with details regarding why we collect personal information, what we do with that information, the steps we take to ensure that access to that information is secure, how you can access personal information pertaining to you and who you should contact if you have any questions or concerns about our policies or practices.
By accepting service from us, visiting or using our website, or otherwise providing us with your personal information after having been given notice of this Privacy Policy, you are accepting the practices described in this Privacy Policy, as they may be amended by us from time to time. We will endeavour to bring any policy changes to your attention, but you should periodically review the Privacy Policy for changes on our website at https://bluewaterpower.com/privacy-policy/. We encourage you to review our Privacy Statement to be sure that you understand how information that you provide will be used.
Key Definitions
Collection means the act of gathering, acquiring, recording or obtaining personal information from any source, including third parties, by any means.
Consent means your voluntary agreement to the collection, use and disclosure of personal information for defined purposes. Consent can be either express or implied and can be provided directly by you or through your authorized representative.
Disclosure means making personal information available to a third party, not including agents acting on our behalf.
Personal Information means any information about an identifiable individual, recorded in any form.
Third party means an individual other than yourself or your agent, or an organization other than us.
Use means our treatment, handling, and management of personal information.
Our Privacy Policy is based on ten key principles:
Who is accountable?
- We are responsible for personal information in our possession or control, including any information transferred to a third party.
- The President of Bluewater Power has ultimate responsibility for protection of personal information.
- Jessica Tracey, General Counsel, is the Chief Privacy Officer responsible for policy oversight and customer inquiries.
When do we collect Personal Information?
- We identify the purposes for collection, use and disclosure at the time personal information is collected.
- We collect, use and disclose personal information for purposes including:
- Identity confirmation and responding to inquiries
- Establishing and maintaining commercial relationships
- Accessing credit history
- Registering for preauthorized payment
- Verifying creditworthiness and managing financial risks
- Collecting and processing past due accounts
- Responding to requests and monitoring service quality
- Preventing or investigating fraud or legal breaches
- Providing information about services and the electricity industry
- Complying with laws and regulations
- Requesting participation in surveys or contests
- Notifying of events or causes sponsored by Bluewater Power
- Facilitating retailer relationships
- Providing online services
How do we collect Personal Information?
- We primarily collect personal information directly from individuals signing up for services.
- Consent may be express or implied, depending on the circumstances.
- We may also obtain personal information from authorized representatives or third parties with proper consent.
- Consent may be withdrawn, subject to legal or contractual limitations.
How do we limit the Personal Information we collect?
- We collect only the amount and type of information necessary for identified purposes.
- Information may be collected from credit bureaus or other third parties when appropriate.
How do we use your Personal Information?
| Information Items | Purpose |
| Mailing Address | Connecting service, billing, and collections |
| Full Legal Name | Verifying identity; connecting service; billing and collections |
| Date of Birth | Verifying identity |
| Driver’s License | Verifying identity |
| Telephone Number | Providing service; customer satisfaction and ESA surveys |
| Place of Employment | Verifying identity |
| Passport Number | Identity verification when no other ID is available |
| Certificate of Indian Status | Verifying tax exemptions |
| Spouse Name or Advocate | Permission to discuss account with another person |
| Email Address | Sending e-bills, program information, surveys, and consultations |
| Customer Complaints and Preferences | Providing ongoing service |
| Electricity Consumption Data | Billing |
| Water Consumption Data | Billing |
We will not use or disclose personal information beyond identified purposes unless consent is provided or required by law.
Parties we may disclose personal information to include:
- Collection agents
- Credit grantors and reporting agencies
- Market operators and retailers
- Authorized agents
- Professional firms
- Third-party suppliers and utilities
- Municipalities
- Others with consent or as required by law
Use of Cookies
Our website uses cookies to improve user experience. Cookies may collect personal information such as IP addresses. Your browser may allow disabling or deleting cookies; however, some website features may be impacted.
How do we keep information accurate?
We keep personal information accurate, complete, and up to date. Customers are encouraged to provide updates or corrections as needed.
How do we keep your Personal Information safe?
- We protect personal information through physical, organizational, and technological safeguards.
- Third-party providers must agree to confidentiality and security requirements.
Security Methods:
- Physical security (controlled access)
- Organizational security (clearances, need-to-know access)
- Technological security (passwords, encryption, firewalls)
- Destruction of information when no longer required
How can you access your Personal Information?
- You may request access to your personal information.
- Exceptions may apply where disclosure is restricted by law or involves other individuals.
- Identification may be required before information is released.
- Corrections will be made promptly where appropriate.
Contact the Chief Privacy Officer:
Phone: 519-337-9201 ext. 2292
Email: privacy@bluewaterpower.com
Mailing Address:
Chief Privacy Officer
Bluewater Power
P.O. Box 2140
855 Confederation Street
Sarnia, Ontario, N7T 7L6
What is our Complaint Process?
You may challenge our compliance by contacting the Chief Privacy Officer. Complaints will be investigated promptly.
Contact Information:
Phone: 519-337-8201 ext. 2292
Email: privacy@bluewaterpower.com
Mailing Address:
Attn: Chief Privacy Officer
Bluewater Power
P.O. Box 2140
855 Confederation Street
Sarnia, Ontario, N7T 7L6